Legal
This policy explains how refund requests are reviewed for WYZOF consultations, project work, milestones, retainers, deployments, and support engagements.
Because our services involve intensive labor, strategy, and time-bound expertise, we do not offer refunds for work already completed.
Any payment made for a milestone that has already been delivered, reviewed, or accepted is non-refundable.
If you have paid a deposit or retainer for future phases of a project that have not yet commenced, a refund may be requested within 2 calendar days of payment. Any approved refund will be issued subject to a deduction for administrative costs, payment processing fees, and resources already allocated to the planning or setup of that phase.
Refunds are not applicable for completed software deployments, system configurations, or consulting deliverables that have already been handed over.
All refund claims or disputes regarding billing must be submitted in writing within 14 calendar days from the transaction date or project termination notice.
Our finance and management team will evaluate refund eligibility and respond to your request within 5 to 7 business days of receipt.
Once a refund is approved, the funds will be credited back to the original method of payment within 7 to 10 business days, depending on your bank or payment gateway provider.